The GUILD

College

Student Support Information

The GUILD International College provides a variety of student support services to meet the needs of the students. Due to the developmental ability of our students, the student support services are listed but are not limited to the list below, which are: 

a.  Orientation programme for new parents/students

At The GUILD, our orientation programme is designed to ensure that every learner regardless of their ability or learning style feels welcomed, support and ready to thrive. The orientation programme at our inclusive school is planned specially for parents. Our goal is to create a welcoming environment that builds comfort, trust, and understanding as students begin their journey with us.

Programme Features

  • Personalized Welcome: Each student receives a personalised ‘Welcome Email’, ‘Social Stories’ to familiarise with the new surroundings and prepare for their daily experience, ‘Individualised Lesson Plans’, ‘Academic Calendar’, and a ‘Parent Handbook’ which gives a detailed view of the school and services provided.
  • Introduction to Staff and Therapists: Parents are briefly introduced to therapists (speech, occupational, behavioural, etc.), and support staff to understand their roles and how they will work with their child.
  • Classroom and Facility Tours: One-on-one tours helps students and parents explore their learning spaces, sensory rooms, therapy areas, and recreational zones at a comfortable pace.
  • Parent Information Session: Parents also get to understand the different schedules and clauses of the Student Contract, and other details as listed under the pre-course counselling.

Goals and Outcomes

Parents and guardians will gain valuable insights into our inclusive and individualized teaching approach, feel confident in our team, and know how to stay engaged in their child’s educational journey.

We believe that every child deserves to be seen, heard, and celebrated. Our orientation reflects this belief by providing a positive and respectful start to a meaningful learning experience.

 b. Medical insurance coverage for the entire course duration is available for all full-time students, including Singaporean / PR students. 

 The GUILD International College has in place an insurance scheme for all its students. Please find below  

Group Personal Accident Insurance (MMB – Protect First) – Students

BASIS OF COVER  

All eligible students

c. An individual study plan based on each student’s learning needs

d. Pastoral counselling, where possible for higher-function students 

e. Therapist/Clinical Psychologist Services, where needed

Using the Integrated Service model and a visual and performing arts programme, our therapists’ assist teachers to promote the development and acquisition of skills necessary for functional performance. Click here to view our Development and Specialist Services 

 f. Bus Company Services

The GUILD has contracted independent transportation company to provide transport services for The GUILD students.

Parents requiring transportation for their teenagers/ young adults to and from school should liaise with the transportation company directly.

Please inquire with the admissions team for more information.

The GUILD International College requires a minimum of 75% attendance each month for the student to get the certificate upon completion of the course.

This requirement is communicated to the student/parents during the orientation.

A student on medical leave may be required to furnish the medical certificate to the teacher the following day.

  1. The GUILD International College follows a non-exam-based model.
  2. There are ongoing assessment. Students are tracked on a weekly basis based on their ILP goals
  3. Assessments at The GUILD International College are in the form of achieving learning goals in the student’s Individual Learning Plans (ILP). These are derived from a pupil’s Statement of Needs; Therapy reports and Educational Psychology reports as part of their diagnosis. ILPs are set up for individual pupils. These achieved targets are communicated to parents and students at the end of the academic year in a parent/teacher meeting and form the following year’s targets and assessments.
  1. The GUILD International College informs parents of their child’s performance at the Parent/Teacher meeting.
  2. The assessment process and results are communicated to parents and their children at bi-annual Parent-Teacher conferences (PTC). These sessions allow for a formal avenue of discussion of the progress and development of individual pupils. Teachers identify learning gaps and strengths in each pupil and the steps required to progress pupils along. 
  3.  Students are awarded a certificate from The GUILD International College depending on the class they have completed. Eg: Certificate of Completion- Career Pathways
  1. The GUILD International College assessment profile is the ILP. All learning progression is conducted through a discussion meeting with Parents, class teachers, the Principal and, where possible, a multi-professional team.
  2. Given the School’s nature and the education it provides to students, there is no appeal for review of assessment results in the manner that other private education institutions commonly practised.  
  3. Pupils at The GUILD International College do not resit assessments since this is a non-exam-based model.

The refund policy is as follows. (Please refer to Clause 3 of the Student Contract sample and the Schedule E – diagram below) 

The GUILD International College will notify the student in writing within three (3) working days after becoming aware of any of the following (each a “Refund Event” clause ‘a’ – ‘e’):

  • a. If we cannot commence the provision of the Course on the Course Commencement Date,
  • b.   If we cannot complete the provision of the Course by the Course Completion Date, 
  • c. The Course will be terminated before the Course Completion Date,
  • d. The Student does not meet the course entry requirements (if applicable) or
  • e. The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the Student’s application for the Student Pass.

The Contracting Party (Parents) will be informed in writing of alternative study arrangements within ten (10) working days, and this Contract will automatically terminate on the date that such new written contract comes into effect with a full refund for the clause ‘a’ and a pro-rata refund for clause ‘b’ & ‘c’. If no alternative study arrangements are proposed or the Contracting Party does not accept such alternative study arrangements, the Contract can be terminated by way of written notice. The Contracting Party will be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid within seven (7) working days of the termination in reference to clause ‘a’, and a pro-rata refund will be initiated for clause ‘b’ & ‘c’.

, The GUILD
  • Refund for Withdrawal During the Cooling-Off Period:

The Contracting Party shall be entitled to terminate the Contract without any liability at any time within the Cooling-Off Period by writing to the School. All Course Fees and Miscellaneous Fees will be returned within seven (7) working days of the receipt of the written notice.

  • Refund for Withdrawal Outside the Cooling-Off Period:

The Contracting Party may terminate the Contract before the Course Completion Date by providing written notice. Within seven (7) working days, the Contracting Party will receive a refund (if any) as determined in accordance with Schedule D.

% of [the amount of Course fees and Miscellaneous fees paid under Schedules B and C] If the Contracting Party’s written notice of withdrawal is received:
[50%] more than [3] working days before the Course Commencement Date
[10%] on or before, but not more than [1] working days before the Course Commencement Date 
[NIL]after, but not more than [0] working days after the Course Commencement Date 
[NIL]more than [0] working days after the Course Commencement Date

Once the course has started, the school is not obligated to refund course fees as the necessary provisions, such as classroom allocation, teachers, classroom resources, etc., have been made. However, refunds may be considered based on the affected family’s circumstances. In such cases, refunding such course fees, if any, will be at the discretion of the Board of Directors.

On approval of the refund, we will endeavour to make such refunds within seven (7) working days of receiving your written notice of withdrawal. However, this is sometimes not possible due to the response and follow-up actions needed from you or staff member turnover from the school. In such cases, the delay will be supported by communication between parties to expedite the withdrawal process as quickly as possible.

The following are non-refundable.

  • Miscellaneous Fees are paid to the school. However, a refund will be made for the scenarios in the ‘Refund for Withdrawal Due to Non-Delivery of Course’ above.
  • Third parties charge, e.g. Bank charges.
  • There will be no fee refund if the student has committed an offence and is expelled by the school after a due process of investigation by a Disciplinary Committee set up by the Principal.
  • Registration and Enrolment Fee, subject to the discretion of the Board of Directors.

The school’s time to process refund requests shall not be more than seven working days from the student’s withdrawal/refund request to issue the refund. Prospective students are briefed on the Refund Policy during pre-course counselling and the orientation program. Full refund policy details are also available on the school’s website and in clause 3 of the student contract. The principal checks that the refund policy and procedure are correctly reflected on the website and other relevant documents.

TRANSFER, WITHDRAWAL AND DEFERMENT POLICIES

As The GUILD International College is a differently abled school, student’s class placements are determined based on their developmental ability. Generally, students are not allowed to transfer to a different class at the commencement of course. 

However, there are instances where the class placement is unsuccessful. This is determined through the areas of learning that the student can achieve in that class. In such cases, the school will engage the student’s parents to discuss moving the student’s class up or down. Following this decision, an addendum to the student contract will be raised to reflect that change in class placement. 

A transfer to another private education institution is regarded as a withdrawal from The GUILD International College.  As The GUILD International College students are differently abled, the parent or guardian’s approval for the transfer/withdrawal will be required.

For withdrawals, the service target is to complete the process (including assessing and replying to student’s request, change of status of student’s pass, and making a refund) within 7 working days. However sometimes, this is impossible due to the response and follow up actions from family or staff members turn over from the school. In such cases, the delay will be supported by communication between parties to expedite the withdrawal process as quickly as possible.

Prospective parents are briefed on the Transfer / Withdrawal Policy during pre-course counselling and later again during the orientation program. Full details of these policies are also available on the web site.

Parents acknowledge their awareness of the transfer / withdrawal policy, and the implications of a withdrawal when they sign FRM-032 Pre- Course Counselling Acknowledgement Form.  

The procedure for withdrawal is as follows:

  1. Parents can notify the school of their intention to withdraw their child by using the FRM-022 Withdrawal Request Form or sending an email.
  2. The Principal then passes the case to the Finance & HR Manager with instructions, if any, for processing.
  3. The Finance & HR Manager, working with the other managers, attends to the various withdrawal matters including: 
  • issuance of a letter to parents effecting the withdrawal
  • informing the school fees protection insurers within three working days
  • refunding the student
  • issuing the past attendance records to students that are enrolling in another course in another PEI 

Where a student has withdrawn without informing the school through any written request (signed hardcopy withdrawal form or the student’s email request), we will treat this as an absence-for-an-extended-period case.

 

Transfer of class can only happen in an unsuccessful class placement. An unsuccessful placement is determined by the student’s ability to meet the areas of learning of that class. Teachers will monitor the student’s ability to meet the areas of learning in the first two weeks of the placement. During this time, the teachers will also assess other areas such as the behaviour or social ability of the student. If the class placement is unsuccessful, the procedure is as follows:

  • Teachers will organise a meeting with parents to discuss their observations and suggestion for a transfer of class. 
  • Parents agree to the transfer suggestion.
  • An agreement, the Principal will inform the Finance & HR Manager of the change in class placement.
  • The Finance & HR manager will raise and addendum to the student contract to reflect this change.
  • The addendum will be handed over to the parent for acknowledgement

The GUILD International College does not allow for the deferment of courses. These cases will be treated as unsuccessful enrolments, and parents are encouraged to re-enroll their children when ready.

A dispute or grievance may arise from any aspect of a parent or student’s interaction experience at The GUILD International College. This feedback may pertain to academic/administrative matters or are customer service related.

  • The GUILD International College ensures that all feedback is acknowledged within 3 working days.
  • We aim to resolve any complaints within 7 working days.
  • In the event that no resolution agreement is reached within 7 days, the grievance will be referred to the Principal who will review the case to offer a second resolution option. All these proceedings would be completed within 14 days and complainants are kept informed of the status
  • In the event that the matter is unable to be amicably resolved, either party may approach the SkillsFuture Singapore Agency (SSG) for further guidance. SSG may refer either party to resolve the issue via the SSG Mediation-Arbitration Scheme (Singapore Institute of Arbitrators (SIArb) or the Small Claims Tribunals (SCT)) or through their own legal counsel.